Terms of Service

Last Updated: August 23, 2026

Welcome to Arluna (accessible via www.arlunafashion.com). This website and online store are operated commercially under the brand name Arluna by FF COMMERCE LTD ("we", "us", "our", or "Arluna").

By accessing our website and/or purchasing products from us, you engage in our "Services" and agree to be bound by the following Terms of Service, together with our Privacy Policy, Shipping Policy, and Refund & Return Policy. Please read these terms carefully before using our website. These terms apply to all users of the site, including browsers, customers, merchants, and contributors of content. If you do not agree to any part of these terms, you may not access the website or use our services.

1. Online Store Terms & Age Restriction

• By using this website, you confirm that you are at least 18 years old or have reached the age of majority in your province, territory, or state of residence.
• You may not use our products for any illegal or unauthorized purpose, nor violate any applicable laws, including intellectual property laws.
• You must not transmit viruses, malware, or any destructive code. Any violation of these terms will result in an immediate termination of your access to our Services.

2. General Conditions

We reserve the right to refuse service to anyone for any legitimate reason at any time. You understand that your content (excluding payment information) may be transferred unencrypted and adapted to meet the technical requirements of connecting networks or devices.

3. Business Identification & Address Notice

4. Accuracy of Information

We strive to ensure that all information on this website is accurate and up to date. However, we do not guarantee that all content is complete, error-free, or current. Use of the information provided on this site is at your own risk.

5. Modifications to Services and Prices

Product prices are subject to change without notice. We reserve the right to modify, suspend, or discontinue any part of the service at any time, except where required by law.

6. Products & Services

Certain products may be available exclusively online and in limited quantities, subject to our Refund & Return Policy. We make every effort to display product images and colors as accurately as possible; however, actual colors may vary depending on your device display settings.

7. Order Acceptance, Billing & Payment

We reserve the right to refuse or cancel any order at our discretion, including those suspected of fraud, abuse, or unauthorized resale.

Accepted payment methods include those displayed at checkout (such as Visa, Mastercard, American Express, Apple Pay, Google Pay, and other supported gateways). By placing an order, you authorize the charge to your selected payment method and confirm that all billing information provided is accurate and complete.

8. Shipping, Returns & Fulfillment

Shipping, return, and refund procedures are governed by our separate policy pages:

• Shipping Policy
• Refund & Return Policy

Estimated delivery times are typically 5–12 business days after order processing. Order modifications or cancellation requests must be received prior to our daily cutoff time of 8:00 PM Eastern Standard Time (EST).

9. Third-Party Tools & Links

We may provide access to third-party tools or external links "as is" without warranties or conditions. We are not responsible for the content, accuracy, or practices of third-party websites.

10. User Content & Feedback

By submitting feedback, comments, or other materials, you grant us the right to use, modify, and publish such content without restriction or compensation. We may remove content considered illegal, offensive, or in violation of these terms.

11. Personal Information & Privacy

Submission of personal information through the store is governed by our Privacy Policy. All transactions are conducted in accordance with applicable consumer protection laws and privacy regulations (including PIPEDA and Quebec Law 25 where applicable for Canadian customers).

12. Errors & Inaccuracies

Occasionally there may be typographical errors, inaccuracies, or omissions related to pricing, descriptions, or availability. We reserve the right to correct such errors and cancel affected orders at any time.

13. Prohibited Uses

You may not use this website or its content:

• For any illegal purpose;
• To violate intellectual property rights;
• To harass, abuse, or discriminate;
• To provide false or misleading information;
• To upload malware, viruses, or spam;
• To interfere with site security features.

14. Disclaimer of Warranties & Limitation of Liability

All products and services are provided "as is" and "as available", except where statutory consumer warranties apply by law. We do not guarantee uninterrupted or error-free service. To the fullest extent permitted by law, Arluna and FF COMMERCE LTD shall not be liable for indirect, incidental, or consequential damages arising from your use of the website or products.

15. Indemnification

You agree to indemnify and hold Arluna and FF COMMERCE LTD harmless from any claim arising out of your breach of these Terms of Service or violation of applicable laws.

16. Governing Law & Severability

These terms are governed by and interpreted in accordance with applicable consumer protection laws and regulations, without waiving mandatory statutory consumer protection rights available in your jurisdiction of residence. If any provision of these terms is found unenforceable, the remaining provisions will remain fully valid and effective.

17. Entire Agreement & Contact

These Terms of Service, together with our published policy pages, constitute the entire agreement between you and Arluna. We reserve the right to update or modify these terms at any time by posting updates on this page.