Contact information
Contact Information
Last Updated: August 2026
Have a question about your order, product details, shipping times, or initiating a return? Our dedicated customer care team at Arluna is here to assist you.
Customer Care
Email Support:
info@arlunafashion.com
Official Website:
www.arlunafashion.com
Response Time: We aim to respond to all emails within 24 business hours.
Operating Hours
Monday – Friday: 09:00 – 17:00 (EST)
Saturday & Sunday: Closed
Daily Processing Cut-off: 8:00 PM Eastern Standard Time (EST)
Corporate Profile & Company Details
Store Details
Store Name: Arluna
Operating Entity: FF COMMERCE LTD
Legal Form: Private Limited Company (Ltd), United Kingdom
Companies House Number: 17398899
Incorporation Date: 13 August 2026
Registered Office Address
FF COMMERCE LTD
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom
Important Notice Regarding Returns
The UK registered corporate office listed above is an administrative office and is NOT a public return facility.
Unsolicited packages sent to our corporate administrative office cannot be accepted. To return an item, please contact customer support first at info@arlunafashion.com to receive return authorization and the designated return warehouse address. Please consult our Refund & Return Policy for complete details.
© 2026 Arluna | Commercially Operated by FF COMMERCE LTD (Companies House #17398899)