Where do you ship?

We ship to customers all across Canada. All orders are processed to ensure a smooth, reliable, and customer-focused online shopping experience.

How much does shipping cost?

We offer Free Standard Shipping on all Canadian orders ($0.00 CAD) with no minimum purchase requirement.

How long does order processing and delivery take?

Our daily order processing cutoff time is 8:00 PM Eastern Standard Time (EST).

• Handling / Processing Time: 1–3 business days (Monday–Friday).
• Estimated Transit Time: 5–12 business days.

*Note: Orders placed during weekends or public holidays will be processed on the next business day. Delivery timelines are estimates and may vary slightly due to courier schedules, customs processing, or regional factors.

How can I track my shipment?

Once your order has been dispatched from our international fulfillment center, you will receive an automated shipping confirmation email containing your tracking link and tracking number.

What is your return policy?

We offer a 30-day return policy. Items must be unused, in their original condition, and returned in their original packaging with all accessories attached. We do not charge restocking fees ($0.00). Please consult our Refund & Return Policy for complete details.

Where do I send my return?

Please contact customer service at info@arlunafashion.com before shipping any items back. We will provide return authorization and the exact facility address.

Important: Our registered corporate office in London, UK is an administrative office and is NOT a public return facility. Unsolicited packages sent to corporate administrative offices will be rejected.

What if I receive a damaged, defective, or incorrect item?

If your order arrives damaged, defective, or incorrect, please notify us within 30 days of delivery at info@arlunafashion.com with photo proof. We will cover the return shipping costs or arrange a free replacement.

Can I change or cancel my order?

You may request an order modification or address update prior to our daily cutoff time of 8:00 PM EST on the date of purchase. Once an order enters active fulfillment, changes cannot be guaranteed.

Which payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) and digital payment options including Apple Pay and Google Pay. All transactions are securely processed through encrypted PCI-DSS compliant payment gateways.

How can I contact customer support?

You can reach us directly via email at info@arlunafashion.com. Our support hours are Monday to Friday, 09:00 to 17:00 (EST).

Arluna | Corporate Details & Profile

Email Support: info@arlunafashion.com | Website: www.arlunafashion.com

Support Hours: Monday – Friday: 09:00 – 17:00 (EST) | Saturday & Sunday: Closed

© 2026 Arluna | All Rights Reserved