Privacy policy


Last updated: June 20, 2026

At Arluna Fashion, protecting your privacy is an important part of providing a safe and trustworthy shopping experience. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, place an order, contact our support team, or otherwise interact with our services. Our store operates through Shopify, which provides the technology that enables us to offer products and services online.

Arluna Fashion operates this store and website, including all related information, content, features, tools and services (collectively, the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

We use personal information to operate our business, fulfill orders, provide customer support, improve website performance, enhance shopping experiences, maintain security, and comply with legal obligations. Depending on how you interact with our Services, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to process payments, fulfill orders, manage accounts, coordinate shipping, handle returns and exchanges, provide personalized shopping experiences, and improve the functionality of our Services.
  • Marketing and Advertising. We may use personal information to send promotional communications, display relevant advertisements, provide product recommendations, and measure the effectiveness of marketing campaigns.
  • Security and Fraud Prevention. We use personal information to authenticate accounts, monitor transactions, detect suspicious activity, investigate fraud, protect our customers, and maintain the security of our Services.
  • Communicating with You. We use personal information to respond to inquiries, provide customer support, send order updates, and communicate important information regarding your purchases or account.
  • Legal Reasons. We may use personal information to comply with legal obligations, respond to lawful requests, resolve disputes, enforce agreements, and protect our rights and interests.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information through the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction.

Security and Retention of Your Information

We use reasonable technical, administrative, and organizational safeguards designed to help protect personal information from unauthorized access, disclosure, alteration, or destruction. While we take security seriously, no system can be guaranteed to be completely secure.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.

For customers in Canada, we process personal information in accordance with applicable Canadian privacy laws and regulations.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@arlunafashion.com or contact us at 9000 Boulevard Leduc, Brossard, QC J4Y 0E6, Canada.