Shipping Policy

Last Updated: August 2026

At Arluna (commercially operated by FF COMMERCE LTD), we are committed to providing reliable, transparent, and efficient shipping for all orders. Please review the information below before making a purchase.

1. Company & Shipping Origin

This website (www.arlunafashion.com) is operated by Arluna and is intended for customers in Canada. All orders are processed and shipped with the goal of providing a smooth and reliable shopping experience for this market. To provide you with curated fashion at the best prices, orders are fulfilled and shipped directly from our international fulfillment centers.

2. Processing & Estimated Delivery Timeframes

*Note: Business days are Monday through Friday, excluding public holidays. Orders placed during weekends or public holidays will be processed on the next business day. Delivery times are estimates and may vary due to courier delays, weather conditions, customs processing, regional factors, or other circumstances outside our control.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking link and tracking number to monitor your delivery status online.

4. Address Accuracy & Delivery Responsibilities

Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for delays caused by courier services outside of our control. Failed deliveries due to incorrect or incomplete addresses may result in additional shipping charges for reshipment.

5. Returns, Damages & Inquiries

If you are not satisfied with your order or if your item arrives damaged or incorrect, please contact us within 30 days of delivery at info@arlunafashion.com. Return instructions will be provided after approval. For full details, please review our Refund & Return Policy.